The ONLY dealer in the Akron/Canton area that I'm aware of and advertises on it's website that no appointment necessary for oil change and tire rotation. Go GM quick lube! I have only seen one other dealership offer this kind of SERVICE and it was in Georgia!
First I got an estimate to check a radio on a 2011 Chevy LT Malibu that kept going on and off. Ok that was $89 plus tax. Took less than 30 minutes - said replace radio and speaker. That's all. $800 dollars. Six months ago it was $600. OK Not the issue really - except gee think you guys would be ethical about time if book states 1 hour and you get it done is 30 min or less - no adjustment. OK Not the issue. Issue: I had $35 dollars on an old Preferred Owner Program - still not expired. Just got stonewalled. Basically - program over. Cashier said you can transfer to new Rewards program - OK I joined - but no - can't transfer those over. Went to General Manager - said - sorry - call and yell at GM. I did. Called - OK that program is gone. End of Story. Nothing they or GM can do. OK: Poor communication and training of GM personnel on how to deal with a customer whose POP credits have not expired. Poor Communication and Training of Cashier who said - you can transfer them. NO Lastly she just said - I only work here and collect money. Not sure how to do new Rewards program. Jeepers Creepers - what kind of training is GM doing here?? For $35 I will not visit another GM dealer - all the money I spent on maintenance of my vehicles at Spitzer and I get turned down for $35 dollars?? Not even a gratuity of a free oil change - I would accept that. So for $35 dollars Spitzer and GM (especially the General Manager at Spitzer) lost a customer. Good Going GM!