I brought the vehicle in for a transmission fluid leak which was repaired. Upon taking the vehicle around the parking lot to make sure everything sounded ok, I heard a clunk, clunk. Returned vehicle back to garage and told the technician who worked on car. He said he knew right away what he forgot to do. Came back out and told me everything is fine. I told him to drive around a little first before I took the keys. He drove and went right back into the garage. Came out and told me that unfortunately they ran over a piece of metal on the shop floor which got embedded into my brand new tire! Had to take a vehicle off the lot for the evening. Saturday morning, Blaze called me and said tire was all fixed. Apparently did not go into the tread but on the side of the tire near the rim. I told them to document their mistake and if the tire would have any problems with keeping air in the tire, etc. I would insist on a brand new tire. Last 3 times I have had my vehicle in for service it has come back with something else that required attention (Spitzer's fault). Quality of service work has definitely gone down hill.
Kimberly J Putnam, thank you for bringing this unfortunate experience to our attention. We value our clients and your feedback so we would appreciate the opportunity to discuss your situation to try and regain your confidence back in our dealership. Thank you for leaving feedback. Please reach out to us at (330) 359-1686 so we may identify ways to improve your experience.
Went in for a recall, they fixed two quickly and efficiently. Erin was super nice and showed me straight to the coffee. 99% of my experiences with dealerships have been nightmares, but this one was excellent.
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Spitzer Chevy North Canton. Thanks again for taking the time to leave us this information about your recent visit. Take care!
Waited one and one half hour for oil change and tire rotation...when I got tired of waiting I went to service area and my car was already done...not sure how long I would have waited had i not checked on it...no paper to tell me about the 28 point inspection so not sure if they did it and my sticker on my windshield only showed that I could only drive 1000 before I need another One! I have no confidence that the work I asked for was really done...i am shopping around for a better place to take my car!
Our sales experience was fine but our brand new Chevy Colorado has been horrible. Yesterday is the second time it had to be returned because it just stopped running and all of the warning lights came on. We have no trust in this vehicle - we are pretty sure we have a lemon.