The sales department is fantastic. The service department has poor customer service and the inability to correct the issues. Every visit we have had required at least two visits. The last four visits we had resulted in us having the vehicle returned with no repairs. The exact terms were "it appears to be an intermittent issue, and until it does it again, there is nothing we can do." We are forced to take our vehicle to this service department due to the warranty, and it appears the service team is aware of that and unwilling to repair our vehicle accurately. We picked up the vehicle again today and will have to return it when it acts up yet again. This will be the third time.
Steve provided excellent customer service. He drove my Travers to ensure it was right. He even sent my claim to the warranty company for me. He explained everything to me along the way. I am very pleased.
Wiper control broke the night before I went in first thing in the morning. They were able to get my car in and had it fixed by 2:30. Although it seemed a little pricey, I don't get much car repair work done so it could be spot on. I will return with any more of my repair work.
My salesman Darren made the whole experience relaxing and easy. My wife and I felt like we r part of the Spitzer family. We were treated very well and Darren made sure every need we had in purchasing a new vehicle was met. We will always be a customer of spider's. Thank you